Frequently Asked Questions
You have questions? We have all the answers compiled here for you. You can find all Frequently asked questions below in the list. And if there are any which we have not answered yet…contact us and ask. We will be happy to answer you straight away.
NEXT COMMERCE
Online selling made easy
Frequently Asked Questions
Next Commerce
Next Commerce is a brand commerce platform. We enable companies to sell their products & services online in their own brand experience – worldwide and without IT effort.
We offer you a ready-to-use brand commerce platform so that you can sell your products online without any competition in your own brand world.
We offer a range of online sales features: an offer configurator, a brand shop and the possibility of online dealer sales. This means that your dealers can additionally sell your products online, without any IT effort.
Features such as international payment processing, automatic translations in 24 languages and access to all customer and dealer data are always included.
Our customers use Next Commerce for a wide range of use cases – especially in the areas of sales, marketing and service.
Examples are:
- Individual Offers – product and price enquiries, customer service, personalised offers.
- Marketing communication – social media, TV, newsletters, marketing automation
- Print media – catalogues, flyers, banners
- External channels – call centres, distributors, influencers, industry experts
- Website/app integration – “Buy Now” buttons on product pages, online communities, apps, websites
- International rollouts – The internationalisation of your digital sales is only 1 click away with Next Commerce.
Online Selling & Seller Integration
Next Commerce acts only as an intermediary of the transaction and as a service provider for the payment processing. The purchase contract is concluded between the seller and the customer.
Please send us a short email with their contact details. This step is necessary to ensure that no fraudulent registration happens. We will do the setup with the Next Commerce and payment account with our payment service provider and provide a short training if required.
It’s very simple. Register yourself as a seller and create an online offer. You will then be shown as the only available seller. Of course, the same applies to your seller too. This means that your sellers can also actively use Next Commerce for online selling.
Products & Offer Configurator
There are two options for creating products in the Next Commerce portal:
- Manual product creation in the portal area
- Bulk Upload via an Excel file – we provide the Excel
This is how the Offer Confogurator works:
- Choose your product/s
- Define the validation period
- Add tracking tags (optional)
- Share your Online Offer
A link and QR code are provided so that customers can order the product directly online from any media.
This happens automatically when the online offer is created in the Brand Portal.
Delivery
We inform the seller and the buyer by email.
The delivery is organised by the seller himself. The delivery is organised by the seller himself.
Payment & Payment Processing
We offer card-based, online-based, eWallet-based and invoice-based payment methods through our EU-certified payment service provider. You can find the most common international payment methods here.
In the Next Commerce portal, every seller can define his or her own desired payout frequency. We recommend waiting until the general cancellation period of two weeks. Sellers receive a monthly invoice for the transaction fees.
No, the payment methods are organised by Next Commerce and made available to all sellers.
You can define various delivery options (product delivery and services) for each country.
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Brand Commerce
Deliver a unique shopping experience in your brand’s look & feel.
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