Service Use Cases
Discover practice-orientated service use cases to help you relate it to your business challenges. Next Commerce is a Brand Commerce platform that enables businesses in the B2B and B2C segment to realise direct online sales and dealer online sales models with international payments, modern after-sales service strategies as well as service subscription models without the need to build a single line of software code yourself.
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Service Use Cases
Many businesses approach us to help them solve their current service challenges in an unconventional und timely manner. The Next Commerce platform delivers a huge time-to-market and resource investment benefit in realising exciting brand shopping experiences across online & offline touchpoints.
Personalised Repair Offers
Common Business Challenge
Often times there a mandatory customer creation processes in internal systems such as CRM and ERP in order to create a customer repair offer, let alone to personalise it. Neither are many businesses able to offer their customers abroad international payments for their repairs.
Next Commerce Value Add
The easy-to-use offer configurator from Next Commerce allows internal or external service teams to create repair or spare parts offers in just a few clicks. Furthermore, international customers benefit from a fast order process with international payments.
Digitalising Customer Contact Centres
Common Business Challenge
How do businesses empower their in-house or outsourced Customer Contact Centres to deliver personalised customer offers? Many businesses struggle to meet customer expectations of a personalised and seamless customer journey from an inquiry to an order.
Next Commerce Value Add
Next Commerce empowers every Service team to easily create and deliver personalised offers that meet & exceed customer expectations, even if your company only sells through a dealer network. The Next Commerce as a Service platform allows businesses to digitalise their in-house or external Customer Contact Centres in order to deliver seamless brand buying journeys.
Service-related Subscription Models
Common Business Challenge
Advances in AIoT and IIoT require businesses to rethink their business models. Service-related subscription models are on every strategy paper. The implementation however is a huge business challenge.
Next Commerce Value Add
From automated payments when the account balance has reached a certain level to recurring monthly payments, Next Commerce enables many types of subscription models. Create a set of account-based offers triggered by pre-defined events that are sent through an automated workflow to your customer or setup a recurring payments.
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NEXT COMMERCE
Together More Success
Service Use Cases
Discover practice-orientated service use cases to help you relate it to your business challenges. Next Commerce is a Brand Commerce platform that enables businesses in the B2B and B2C segment to realise direct online sales and dealer online sales models with international payments, modern after-sales service strategies as well as service subscription models without the need to build a single line of software code yourself.
Brand Commerce
Deliver a unique shopping experience in your brand’s look & feel.
Dealer Online Sales
Increase your sales via your worldwide dealer network with Next Commerce.
Insightful Use Cases
Discover insightful use cases how Next Commerce empowers many businesses
